🌟 Staff Spotlight🌟
Joyce Mahoney LMSW
🌟 Clinician of the Quarter – June 🌟
Congratulations, Joyce Mahoney!
Special Hands Outreach is honored to recognize Joyce Mahoney as our Clinician of the Quarter for June.
Joyce exemplifies the heart of our mission through her unwavering dedication to clients, commitment to excellence, and support of her colleagues. She consistently demonstrates professionalism, compassion, and a willingness to go above and beyond for both clients and the SHO team.
Joyce currently holds a perfect 5.00 overall rating on Zocdoc, with 100% five-star reviews reflecting her exceptional bedside manner, professionalism, and client-centered approach. Clients describe her as insightful, direct, supportive, and refreshing. One client noted that Joyce asked "amazing questions" and provided meaningful insight, while another appreciated her values-based approach and ability to foster hope, healing, and reconnection within relationships.
One of Joyce's greatest strengths is her willingness to embrace challenging clinical cases. She approaches each client with patience, empathy, and confidence, ensuring they feel supported regardless of the complexity of their circumstances. Her dedication to understanding and adhering to practice policies, combined with her reliability and professionalism, makes her a trusted and valued member of our team.
Joyce is also known as an encourager who actively seeks opportunities to recognize and appreciate her colleagues. Her positive spirit, collaborative nature, and team-first mentality contribute significantly to the culture of Special Hands Outreach. Whether supporting fellow clinicians, sharing knowledge, or stepping in when needed, Joyce consistently demonstrates what it means to be a true team player.
Joyce brings a wealth of knowledge and experience to her clinical work. As a social worker with extensive experience supporting children and families, she has developed a deep understanding of the impact that addiction, trauma, and life stressors can have on mental health and family systems. Her contributions to the field have been recognized beyond the practice, including being featured in the University of Maryland Book of Social Workers Making a Difference.
Having earned her Ph.D. in Counseling Psychology from the University of Maryland School of Social Work, Joyce combines advanced clinical expertise with genuine compassion. Guided by her faith and commitment to serving others, she creates a safe, approachable, and nonjudgmental environment where clients feel comfortable sharing openly and honestly.
Joyce primarily utilizes Cognitive Behavioral Therapy (CBT) and Adlerian approaches, helping clients gain insight, build effective coping skills, strengthen relationships, and create meaningful change. Her ability to meet clients where they are while empowering them toward growth and healing is evident in the impact she has on those she serves.
Joyce is being recognized for:
✨ Outstanding client feedback and satisfaction
✨ Consistently accepting and effectively managing challenging cases
✨ Exceptional teamwork and collaboration
✨ Encouraging and uplifting fellow team members
✨ Commitment to understanding and following policies and procedures
✨ Professional excellence and dedication to client care
✨ Bringing experience, wisdom, and compassion to every interaction
🎉 Congratulations, Joyce!
Thank you for the expertise, kindness, leadership, and dedication you bring to Special Hands Outreach every day. Your commitment to serving others, supporting your colleagues, and helping clients achieve meaningful growth embodies the values of our organization.
We are grateful to have you as part of the SHO family and are proud to celebrate you as our June Clinician of the Quarter! 💐🏆
Such a blessing to have you at SHO! ❤️
Bria Cottingham, LGPC
🌟 Clinician of the Quarter — February
Congratulations, Briah (Bria) Cottingham
It is with great pride that we recognize Briah Cottingham as Special Hands Outreach’s Clinician of the Quarter for February.
Bria has demonstrated excellence in clinical care, professionalism, and teamwork, and her impact is reflected both in performance and client experience. She currently holds a perfect 5.00 overall rating on Zocdoc, with 100% five-star reviews highlighting her exceptional bedside manner and consistent wait times. Clients have shared positive feedback describing feeling supported, respected, and well cared for throughout their therapeutic experience.
Bria brings a thoughtful, grounded, and compassionate presence into her work. She specializes in Cognitive Behavioral Therapy (CBT), Holistic Approaches, Crisis Intervention, and Client-Centered Therapy, allowing her to meet clients where they are while supporting meaningful and sustainable change. Her clinical background includes several years of experience in outpatient mental health and crisis intervention roles, working with diverse populations and complex needs.
Throughout her work, Bria consistently fosters a non-judgmental, empathetic, and empowering therapeutic environment. She actively collaborates with clients at every stage of care — from intake and treatment planning to skill development and connection with community resources. Her training in de-escalation techniques and crisis response further strengthens her ability to support clients experiencing PTSD, anxiety, mood disorders, and emotional distress, while helping them build long-term stability.
This recognition also reflects Bria’s outstanding contributions to the SHO team. She is known for:
✨ Exceptional attention to detail and timely documentation
✨ Reliability and follow-through on commitments
✨ Strong communication and consistent participation in meetings and trainings
✨ A teachable, adaptable spirit and eagerness to grow
✨ A joyful, positive attitude that uplifts the team — even in a virtual space
As shared by her supervisor, “Briah, you are a dynamic therapist and a very caring clinician. Your attention to detail is so amazing. Keep up the good work!”
And from our Office Manager, “Bria is an absolute joy to have as a colleague. She is thorough, dependable, a great team player, and always eager to support the practice and our clients.”
🎉 Bria, thank you for your heart, your consistency, and your commitment to excellence.
You are truly a blessing to Special Hands Outreach, and we are grateful for the care, professionalism, and compassion you bring to our clients and our team.
Please join us in celebrating Briah Cottingham — Clinician of the Quarter for February! 💐
Thomas Moore, LGPC
Clinician of the Quarter (December)
It is with great pride that we recognize Thomas W. Moore as Special Hands Outreach’s Clinician of the Quarter.
Thomas has demonstrated a high level of professional growth and clinical excellence this quarter, reflected through multiple areas of performance and client impact. He has received 6 verified Zocdoc reviews with a perfect 5.00 rating in overall care, bedside manner, and wait time, showing the powerful connection he builds with every client he serves. Clients describe feeling seen, safe, affirmed, and understood from the very first session — a true reflection of his compassionate and intentional therapeutic presence.
Thomas’s clinical work is rooted in Psychodynamic theory, Traumatology, Cognitive Behavioral Therapy (CBT), and Client-Centered practice, integrating neurobiology and mindfulness to honor the connection between the mind, body, and spirit. This blend of approaches equips him to support adults and adolescents navigating anxiety, depression, trauma, grief, relationship issues, low self-esteem, spiritual transitions, and major life changes. His calm, grounded, and nonjudgmental energy consistently helps clients feel valued, respected, and empowered in their healing.
This quarter, Thomas has also demonstrated:
✨ Excellent client feedback and satisfaction
✨ Improved reliability and consistency in clinical attendance
✨ Improved timeliness and completeness in documentation
✨ Increased collaboration and engagement within the SHO team
✨ Meaningful commitment to continued professional growth
Thomas also holds a deep respect for the evolving nature of spirituality and faith, supporting clients who are navigating faith development, spiritual questioning, or shifts in belief systems. His sensitivity to diverse beliefs and philosophies is one of the many ways he honors the whole person in the therapeutic process.
🎉 Please join us in celebrating Thomas for his outstanding performance, growth, and dedication to client-centered care.
Thomas, we appreciate your work, your heart, and your impact. The hope and healing you provide reflects the mission of Special Hands Outreach in action and we are honored to have you on our team.
Destiny Williams, LGPC
Clinician of the Quarter (September)
This quarter, we are thrilled to spotlight Destiny Williams for her unwavering dedication, clinical growth, and genuine heart for the work we do at Special Hands Outreach. Destiny exemplifies what it means to serve with both skill and soul, and her impact has not gone unnoticed.
Originally from Washington, DC, Destiny earned her degree in School Counseling and Community Mental Health Counseling from the University of Maryland Eastern Shore. With a strong academic foundation and deep compassion, she brings warmth, insight, and professionalism to each therapeutic encounter.
Destiny has provided solution-focused counseling and crisis management to children, adolescents, adults, and families, addressing a range of concerns including anxiety, depression, trauma, and stress. Her trauma-sensitive and culturally responsive approach makes a lasting difference in the lives of those she serves.
🔍 Zocdoc Performance Snapshot
Destiny is well on her way to becoming a top-performing clinician on Zocdoc, with 7 verified patient reviews and steadily progressing toward the 10-review milestone that will boost her visibility and accessibility for new clients.
🌱 Professional Growth & Team Impact
This quarter, Destiny has truly earned the title of Most Improved:
- Clinical documentation is consistently completed in a timely manner
- She is responsive to communication and caseload updates
- Willingly takes on new and challenging client populations, including couples
- Stepped up to cover for fellow clinicians out of office, embracing the opportunity to support clients without hesitation
- Remains open to feedback, and implements it with care and professionalism
- Demonstrates resilience, navigating personal challenges while prioritizing self-care and still showing up strong and present for her clients
"I see you, Destiny, and all the work you’re doing behind the scenes. I am so glad to have her on our team. She is truly a blessing to SHO and our clients. Go Destiny go!"
— Dominique Robinson, Office Manager, Special Hands Outreach
Please join us in celebrating Destiny Williams—an incredible clinician, teammate, and rising star at Special Hands Outreach!
Gabriella Restuccia, LCPC
Clinician of the Quarter (JUNE)
We are proud to shine a spotlight on one of our incredible clinicians, Gabriella Restuccia, LCPC, who has been named Employee of the Quarter here at Special Hands Outreach, LLC!
Gabriella is a Licensed Clinical Professional Counselor with a Master’s degree in Counseling Psychology from Medaille College. Since 2015, she has dedicated her career to supporting individuals across diverse settings—including hospitals, residential programs, and outpatient centers. Her clinical experience spans working with children, teens, and adults, as well as survivors of domestic violence and individuals navigating the challenges of substance use.
Gabriella’s therapeutic style blends Cognitive Behavioral Therapy (CBT) with person-centered approaches, always ensuring that treatment is tailored to meet the unique needs of each client. Her core mission as a therapist is to create a safe, nurturing, and empowering space for clients to explore their stories, discover resilience, and grow into the best version of themselves.
Since joining the Special Hands team, Gabriella has truly hit the ground running—with an outstanding 80% client show rate, timely progress note completion, and excellent treatment planning. Her commitment to professional excellence and client-centered care has made a powerful impact in a short period of time.
Here’s what clients are saying:
🗣 “My first appointment was mostly her gathering information from me, but when she asked questions she was very attentive. I look forward to our next session.” – Katie T. (April 8, 2025)
🗣 “Excellent therapist. Very understanding, respectful, and easy to talk to.” – Travis T. (May 7, 2025)
Gabriella exemplifies what it means to serve with heart. She is not only a skilled clinician but also a kind, consistent, and dependable team member. We are deeply grateful for her contributions and proud to call her part of the Special Hands family.
Congratulations, Gabriella, and thank you for being a shining light to our clients and our team! 🌟
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